Let's get your machine working
DC49 Multi Floor Complete™Let's get your machine working
DC49 Multi Floor Complete™
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DC48/DC49
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User guide
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No further assistance required
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More help required
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Empty the bin
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Cleaning bin and cyclone
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Check for blockages
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Weak suction from wand
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Issue resolved
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Clear the Brush bar
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Remove the soleplate
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Wash the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Strong suction from the Wand
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The Brush bar is damaged
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The end cap is damaged
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Remove the soleplate
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Check Wand and hose
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Check duct and inlets
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Washing the filters
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Issue resolved
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Troubleshooting
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Unusual noise
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Motor is pulsating
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Wash the filter - step by step
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Grating or grinding noise
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Rattle noise
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Clean bin/cyclone
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Check the Wand
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Check floor tool
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Issue not resolved, please speak to our Customer Support Team
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Whistle noise
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Pick up issues
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Power
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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The digital motor cut out
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No power
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Less than two hours
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Pick up issues
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Musty or damp smell
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Wash the filter - step by step
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Visible issue
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Part broken
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Broken bin
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Broken combination tool
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Broken cyclone
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Broken hose
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Broken post-filter
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Broken pre-filter
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Broken stair tool
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Brush bar
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Issue not resolved, please speak to our Customer Support Team
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Broken Wand
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Brush bar not spinning
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Remove the soleplate
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Wash the filter - step by step
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Place an order
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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How to assemble your Dyson machine
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How to use the Turbine head
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How to use the extension tube
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How to use the cable rewind
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How to store the tools and carry your Dyson vacuum
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Serial number location
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Quick start guide
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Quick start guide
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Clear bin
Part no. 925970-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
Clear bin
Part no. 925970-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
Please call us to resolve this problem.
It looks like the Combination tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
€27.50
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
€27.50
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 965381-06
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
Cyclone
Part no. 965381-06
Replacement cyclone for your Dyson vacuum cleaner.
€60.27
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 965623-02
Replacement hose for your Dyson vacuum cleaner.
€46.12
Hose
Part no. 965623-02
Replacement hose for your Dyson vacuum cleaner.
€46.12
You might need a replacement part.
It looks like the Post filter and cage is not working. You can solve this by ordering a new one below.
Post filter and cage
Part no. 925701-01
Replacement post filter and cage for your Dyson vacuum cleaner.
€46.12
Post filter and cage
Part no. 925701-01
Replacement post filter and cage for your Dyson vacuum cleaner.
€46.12
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 925766-01
Replacement pre-filter for your Dyson vacuum cleaner.
€17.84
Pre-filter
Part no. 925766-01
Replacement pre-filter for your Dyson vacuum cleaner.
€17.84
Please call us to resolve this problem.
It looks like the Stair tool isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Stair tool
Part no. 914417-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
Stair tool
Part no. 914417-01
For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.
€27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Wand handle isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
€23.37
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
€23.37
Please call us to resolve this problem.
It looks like the Turbine head isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Turbine head
Part no. 925144-10
Replacement turbine head for your Dyson vacuum cleaner.
€67.65
Turbine head
Part no. 925144-10
Replacement turbine head for your Dyson vacuum cleaner.
€67.65
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.