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Popular queries

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

How to install this part

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

How to install this part

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 967810-21

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 967810-21

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 967810-21

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

Battery

Part no. 967810-21

We recommend you follow our online troubleshooting to ensure a replacement battery is required.

€75.00

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Mini motorised head is not working. You can solve this by ordering a new one below.

Mini motorised head

Part no. 962748-01

Tackles hair and ground-in dirt in confined spaces.

€39.36

Mini motorised head

Part no. 962748-01

Tackles hair and ground-in dirt in confined spaces.

€39.36

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand

Part no. 965663-05

Replacement wand for your Dyson vacuum cleaner.

€35.67

Wand

Part no. 965663-05

Replacement wand for your Dyson vacuum cleaner.

€35.67

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

How to install this part

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Clear bin is not working. You can solve this by ordering a new one below.

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 965660-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Out of stock.

€23.37

Keep me updated

How to install this part

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Charger

Part no. 967813-01

Plugs into a standard three-pin wall socket.

€35.67

Out of stock.

€35.67

Keep me updated

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914361-01

Two tools in one, for versatile cleaning around the home.

€30.75

Combination tool

Part no. 914361-01

Two tools in one, for versatile cleaning around the home.

€30.75

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 965878-01

Replacement cyclone for your Dyson vacuum cleaner.

€35.67

Cyclone

Part no. 965878-01

Replacement cyclone for your Dyson vacuum cleaner.

€35.67

You might need a replacement part.

It looks like the Mini motorised head is not working. You can solve this by ordering a new one below.

Mini motorised head

Part no. 962748-01

Tackles hair and ground-in dirt in confined spaces.

€39.36

Mini motorised head

Part no. 962748-01

Tackles hair and ground-in dirt in confined spaces.

€39.36

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Wand

Part no. 965663-05

Replacement wand for your Dyson vacuum cleaner.

€35.67

Wand

Part no. 965663-05

Replacement wand for your Dyson vacuum cleaner.

€35.67

Further help

DC59 Animal™

Let's get your machine working

Let's get your machine working

DC59/V6 Range

Charging the battery

Troubleshooting

Using your Dyson machine

How to attach the accessories

Quick start guide

Where is the serial number located?

User guide

Troubleshooting

Pick up issue

Filter has been washed, machine is still pulsating

Issue resolved

Replacement part required

Pick up issues

Check for blockages within the Hard floor tool

Checking for blockages - Wand

Checking for blockages - Bin

Checking for blockages - Remove the bin

Checking for blockages - Washing the filters

Issue not resolved, please speak to our Customer Support Team

Washing the filters

Confirm the filter has been washed

Replacement part required

Check for blockages within the Mini motorised head

Replacement part required

Check for blockages within the Motorhead

Check for blockages within the Soft roller cleaner head

Machine is pulsating

Machine pulsates with the bin open

Machine pulsates with the bin removed

Machine only pulsates with the filters in

Issue not resolved, please speak to our Customer Support Team

Machine doesn't pulsate without the bin

Replacement part required

Pick up issue

Replacement part required

Check the Wand

Check the Cleaner head

Check for blockages within the Direct drive cleaner head

Check for blockages within the Motorhead

Check for blockages within the Soft roller cleaner head

Check for blockages within the Mini motorised head

Power or electrical issue

Machine will not turn on

Amber light

Amber light still showing

Replacement part required

Machine is now working

Blue flashing light

Replacement part required

Machine is now charging

Replacement part required

No light when charging

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

MAX power button flashes

7 or 8 times

11 times

Issue not resolved, please speak to our Customer Support Team

No light

No lights or power

Light is showing on the machine

Replacement part required

Replacement part required

Red flashing light

Less than 12

More than 12 red flashes

Solid blue light

Replacement part required

Run time

Issue not resolved, please speak to our Customer Support Team

Unusual noise

Grating or grinding noise

Replacement part required

Machine is still making a grating or grinding noise

Check for blockages within the Hard floor tool

Issue resolved