Let's get your machine working
DC59 Animal™Let's get your machine working
DC59 Animal™
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DC59/V6 Range
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Charging the battery
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Troubleshooting
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Using your Dyson machine
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How to attach the accessories
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Quick start guide
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Where is the serial number located?
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User guide
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Troubleshooting
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Pick up issue
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Filter has been washed, machine is still pulsating
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Issue resolved
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Replacement part required
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Pick up issues
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Check for blockages within the Hard floor tool
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters
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Confirm the filter has been washed
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Replacement part required
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Check for blockages within the Mini motorised head
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Replacement part required
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Check for blockages within the Motorhead
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Check for blockages within the Soft roller cleaner head
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Machine is pulsating
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Machine pulsates with the bin open
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Machine pulsates with the bin removed
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Machine only pulsates with the filters in
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Issue not resolved, please speak to our Customer Support Team
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Machine doesn't pulsate without the bin
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Replacement part required
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Pick up issue
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Replacement part required
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Check the Wand
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Check the Cleaner head
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Check for blockages within the Direct drive cleaner head
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Check for blockages within the Motorhead
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Check for blockages within the Soft roller cleaner head
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Check for blockages within the Mini motorised head
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Power or electrical issue
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Machine will not turn on
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Amber light
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Amber light still showing
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Replacement part required
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Machine is now working
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Blue flashing light
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Replacement part required
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Machine is now charging
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Replacement part required
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No light when charging
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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MAX power button flashes
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7 or 8 times
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11 times
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Issue not resolved, please speak to our Customer Support Team
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No light
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No lights or power
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Light is showing on the machine
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Replacement part required
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Replacement part required
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Red flashing light
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Less than 12
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More than 12 red flashes
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Solid blue light
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Replacement part required
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Run time
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Grating or grinding noise
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Replacement part required
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Machine is still making a grating or grinding noise
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Check for blockages within the Hard floor tool
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Issue resolved
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Check for blockages within the Direct drive cleaner head
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Replacement part required
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Check for blockages within the Motorhead
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Replacement part required
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Check for blockages within the Soft roller cleaner head
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Replacement part required
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Check for blockages within the Mini motorised head
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Replacement part required
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Unusual smell
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Damp or musty smell
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Steps to help remove the smell
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Washing the filters
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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MAX power button does not work
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Replacement part required
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Brush bar not spinning/spinning intermittently
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The Brush bar does not spin on any head
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Replacement part required
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Replacement part required
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Mini motorised head
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Check the electrical contacts
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Motorhead
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Check the electrical contacts
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Soft roller cleaner head
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Check the electrical contacts
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Bin inlet jamming
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The bin is damaged
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Issue resolved
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Cleaning the bin and cyclone
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Cleaning the floor tool
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Check for blockages within the Direct drive cleaner head
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Checking the Hard floor tool for blockages
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Mini motorised head
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Motorhead
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Check for blockages within the Soft roller cleaner head
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Emptying the bin
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Washing the filters - video
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
How to install this part
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
How to install this part
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 967810-21
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 967810-21
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 967810-21
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
Battery
Part no. 967810-21
We recommend you follow our online troubleshooting to ensure a replacement battery is required.
€75.00
€75.00
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Mini motorised head is not working. You can solve this by ordering a new one below.
Mini motorised head
Part no. 962748-01
Tackles hair and ground-in dirt in confined spaces.
€39.36
Mini motorised head
Part no. 962748-01
Tackles hair and ground-in dirt in confined spaces.
€39.36
€39.36
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand
Part no. 965663-05
Replacement wand for your Dyson vacuum cleaner.
€35.67
Wand
Part no. 965663-05
Replacement wand for your Dyson vacuum cleaner.
€35.67
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Clear bin is not working. You can solve this by ordering a new one below.
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
Clear bin
Part no. 965660-01
Replacement clear bin for your Dyson vacuum cleaner.
€23.37
How to install this part
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
Charger
Part no. 967813-01
Plugs into a standard three-pin wall socket.
€35.67
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
€30.75
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
€30.75
€30.75
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Cyclone
Part no. 965878-01
Replacement cyclone for your Dyson vacuum cleaner.
€35.67
Cyclone
Part no. 965878-01
Replacement cyclone for your Dyson vacuum cleaner.
€35.67
You might need a replacement part.
It looks like the Mini motorised head is not working. You can solve this by ordering a new one below.
Mini motorised head
Part no. 962748-01
Tackles hair and ground-in dirt in confined spaces.
€39.36
Mini motorised head
Part no. 962748-01
Tackles hair and ground-in dirt in confined spaces.
€39.36
€39.36
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Wand isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Wand
Part no. 965663-05
Replacement wand for your Dyson vacuum cleaner.
€35.67
Wand
Part no. 965663-05
Replacement wand for your Dyson vacuum cleaner.
€35.67
Please select the appropriate option
How to charge the battery
The machine can be charged on a dock (if purchased separately) or by plugging the charger directly to the machine.
The light on the charger will show when the machine is being charged and will go out when charging is complete.
The battery should be fully charged after 3.5 hours.
Is there anything else we can help you with?
Please select the appropriate option
Please select the appropriate option
How to use the floor tool
Slide the floor tool into the Wand until it 'clicks' into position.
The Brush bar will begin to spin automatically when the trigger is pressed.
How to use the Mini motorised head
Slide the Mini motorised tool head into the inlet pipe on the bin until it 'clicks' into position.
The Brush bar will spin automatically when the trigger is pressed.
How to attach the accessories
Slide the accessories into the inlet pipe on the bin until they 'click' into position.
Is there anything else we can help you with?
Remove the bin.
Serial number location
The serial number can be found on the Main body of the machine behind the bin.
Is there anything else we can help you with?
Please select the appropriate option
Please check if the machine pulsates
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.
Put the machine in MAX power mode (the light on the MAX power button will illuminate when the trigger is pressed).
Note: To select MAX mode, first hold down the red ON/OFF trigger so the machine is running, then press and release the MAX button on the rear of the machine.
Test the machine
Press and hold the trigger for 10 seconds.
Please select the appropriate option
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
In most cases this would suggest that the filter is blocked
Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Thoroughly wash the filter
Tap the filter against a hard surface.
See if there is any debris in the top of the filter.
Soak and massage the filter to dislodge any debris.
Run the filter under cold water.
Soak the filter again and confirm the water is clear.
Leave to dry for at least 24 hours.
Only place the filter in the machine when it’s completely dry.
Post-filter
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Pick up issue
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Remove the floor tool
Please remove the floor tool from the machine.
Which floor tool are you using?
Clear Hard floor tool
Check through both openings of the head for blockages and remove as necessary.
Reassemble and retest the machine.
Remove the Wand
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Check the bin inlet
Remove the Wand from the machine.
Check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Remove the bin
Press the bin base release button to empty Bin and leave the bin base open.
With the bin base open, press the button again to remove the bin from the cyclone.
Check the bin inlet
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
You may need to use your finger to push the bin inlet flap open. Before continuing ensure the bin inlet flap moves freely.
You can test this by closing the bin base and holding the bin with the inlet pointing to the floor and shaking the bin. If you hear a rattle this means the bin inlet is freely moving. If you do not hear the bin inlet rattling, ensure all debris have been removed from the inlet.
Clear the cyclone
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, clean the shroud to remove any debris around the cyclone.
Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.
Has this resolved the problem?
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Wash the filter
Remove the filter from the machine.
Prior to washing the filter, tap it on a hard surface to remove any debris inside.
Soak and massage the filter in cold water, repeating this process until the water is clear.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry for at least 24 hours.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Post-filter
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Has this resolved the problem?
Remove the filter
Ensure the machine is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.
To remove the filter, lift it out of the top of the machine.
Note: Your machine has one washable filter, located as shown.
Washing the filter
Prior to washing the filter, tap the filter on a hard surface to remove any debris inside.
Wash the filter with cold water only.
Run water over the outside of the filter until the water runs clear.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Filter drying
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
Replacing the filter
To refit, place the dry filter back into the top of the appliance. Make sure it is seated properly.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Thoroughly wash the filter
In most cases this would suggest that the filter is blocked. Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Tap the filter against a hard surface
See if there is any debris in the top of the filter
Soak and massage the filter to dislodge any debris
Run the filter under cold water
Soak the filter again and confirm the water is clear
Leave to dry for at least 24 hours
Only place the filter in the machine when it’s completely dry.
As general household dust, debris and lint pass through the Mini motorised head, it’s possible that you will find a natural build up within the housing of the tool if it’s not regularly checked and cleaned.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Check the bristles on the brush bar. If they appear to vary in length or some appear missing due to natural wear this will likely affect the performance of the machine.
If the bristles vary in length or are missing please select the option ‘Brush bar damaged’.
Refit and test
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Has this resolved the problem?
As general household dust, debris and lint pass through the Motorhead, it’s possible that you will find a natural build up within the housing of the tool if it’s not regularly checked and cleaned.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Refit and test
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Refit and test
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by a blockage within the machine or a clogged filter.
When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.
Remove the tool and wand from the machine.
Open the bin
Press the bin base release button to empty bin and leave the bin base open.
Press and hold the trigger for 10 seconds.
Remove the bin
With the bin base open, press the button again to remove the bin from the cyclone.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Remove the pre-filter
Pull the pre-filter out of the top of the cyclone and place the palm of your hand over the hole where the filter is usually positioned.
Press and hold the trigger for 10 seconds.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Our cordless vacuum filters are engineered to capture microscopic particles. Over time, these can build up in the filter and reduce performance. By washing the filter once a month you can help maintain suction power and prevent the machine from pulsating.
Wash the filter
Remove the filter from the machine.
Prior to washing the filter, tap it on a hard surface to remove any debris inside.
Soak and massage the filter in cold water, repeating this process until the water is clear.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry for at least 24 hours.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Post-filter
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Has washing the filter resolved the problem?
Blockage within the bin
This would indicate there is a blockage within the bin.
Please check all openings within the bin and remove as necessary.
Check the bin inlet
The flap can become jammed by a build up of dirt and debris.
You may need to use your finger to push the bin inlet flap open.
You can test this by closing the bin base and holding the bin with the inlet pointing to the floor and shaking the bin. If you hear a rattle this means the bin inlet is freely moving. If you do not hear the bin inlet rattling, ensure all debris have been removed from the inlet.
Check the bin inlet
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Has this resolved the problem?
Remove the Cleaner head
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Refit and test
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Test the machine
Press and hold the trigger for 10 seconds.
Please select the appropriate option
Test the machine
Remove all tools and accessories from the machine e.g. wand, Cleaner head, Crevice tool etc.
Pull and hold the trigger for 10 seconds.
Check the status lights
Check the light at the base of the handle (not the MAX Power indicator).
What light is showing on the machine?
Amber light
An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.
An amber light may also show when charging, this light will go out once the machine is fully charged.
Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.
Please select the appropriate option
Reset the machine
Press and hold the trigger for 3 seconds.
Repeat this 5 times.
Amber light goes out
Please charge the machine for 3.5 hours before using it.
Charge the machine
A blue flashing light means the battery has no power. Please charge the machine for 3.5 hours.
Machine is on charge
When the machine is on charge, the status light should be a solid blue.
Note - When the machine is fully charged the light will turn off.
Please select the appropriate option
Charge the machine
Please charge the machine for 3.5 hours.
Test the machine
Once the machine has been charged, pull and hold the trigger for 10 seconds.
Please select the appropriate option
Inspect the power cable
With the charger unplugged check the cable for any damage.
If no damage is found, plug the charger back in and in to the machine directly.
Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"
How to remove the charger from the dock
Remove the machine and its accessories from the dock and unplug the charger from the mains.
Using a screwdriver remove the two screws on the docking station.
With the dock removed, unfeed the cable through the channel on the back of the dock.
Try the machine in a different plug socket.
Charge the machine
Charge the machine without the dock for 3.5 hours.
Has this resolved the problem?
Count the flashes
Hold in the trigger and count how many times the MAX Power button's light flashes.
How many times did the light flash?
Return to working temperature
This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).
7 flashes = Too cold
8 flashes = Too hot
Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.
Check for blockages
This suggests that the machine is blocked.
Please select "Pick up issues" to carry out checks for blockages.
Please select the appropriate option
Power issue
This would suggest the machine has no power and is likely because the machine is not receiving power from the charger.
If the machine is being charged in the docking station, please remove the charging cable from the dock and plug it directly into the machine.
How to remove the charger from the dock
Remove the machine and its accessories from the dock and unplug the charger from the mains.
Using a screwdriver remove the two screws on the docking station.
With the dock removed, unfeed the cable through the channel on the back of the dock.
Try the machine in a different plug socket.
Does a light show when the machine is on charge?
Check the status lights
Check the light at the base of the handle (not the MAX Power indicator).
What light is showing?
Count the number of red flashing lights
Hold in the trigger and count the number of times the light flashes.
How many times did the light flash?
Check MAX button
If the machine has no power and you have a blue light on the battery, please check the 'Max' button light and count the flashes for the following:
The flashes may appear quickly - so it will be best to check twice.
Please select the appropriate option
Please only use this route if it is related to battery degradation.
Machine run time
All machine variants will have a MAX mode run time of 6 minutes.
Using no motorised heads, the machine will have a run time of 20 minutes
Using the motorised heads the machine will run between 14 - 17 minutes subject to machine variant
How to select MAX mode
To select MAX mode, first hold down the red ON/OFF trigger so the machine is running, then press and release the MAX button on the rear of the machine.
When MAX mode is selected, the MAX button will light up. You’ll also hear the motor change pitch as the speed of the impeller increases.
To change back to regular high power suction, just press and release the MAX button again.
What sort of noise?
Remove the bin
Press the bin base release button to empty bin and leave the bin base open.
Press the release button again to remove the bin from the cyclone.
Clear the cyclone
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Noise is not present without the bin
This would suggest there is something caught within the machine.
Which floor tool are you using?
Clear Hard floor tool
Check through both openings of the head for blockages and remove as necessary.
Reassemble and retest the machine.
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Refit and test
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Refit and test
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Refit and test
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Refit and test
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
What sort of smell?
Damp or musty smell
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Please select the appropriate option
How to clean the bin and cyclone
Push the red button by the clear bin to open the bin base.
Press a second time to release the clear bin from the Main body of the machine.
Remove the bin carefully.
Clean the bin
Clean the clear bin with a damp cloth only. Avoid contact with the electrical contacts located in the nozzle of the bin along with the back of the bin.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Refit the bin
Ensure the clear bin is completely dry before replacing.
To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.
Close the bin base so it clicks into place and is secure.
Washing the filter can also help to remove the smell.
Please select the appropriate option
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Washing the filter
Remove the filter from the machine.
Prior to washing the filter, tap it on a hard surface to remove any debris inside.
Soak and massage the filter in cold water, repeating this process until the water is clear.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry for at least 24 hours.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Post-filter
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Please select the appropriate option
Please select the appropriate option
MAX power button doesn't change mode
Please ensure the machine has power.
Hold the red trigger down with one hand and with the other, firmly push the MAX power button in.
There should be a change in the tone of the motor.
Please check all floor tools
To ensure the correct checks are carried out, please check all floor tools to confirm if multiple heads are affected.
Check the floor tool directly on the bin
Please connect the floor tool directly on to the bin.
If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.
Which floor tool are you using?
To carry out the checks below, you do not need to separate the Main body and cyclone.
Remove the bin
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Check the electrical contacts on the bin
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Check the electrical contacts on the Main body
Clean the electrical contact from dust.
The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.
Tip: You can use a cotton bud to help remove any dust.
Clear the Mini motorised head
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Remove the bin
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Check the electrical contacts on the bin
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Check the electrical contacts on the Main body
Clean the electrical contact from dust.
The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.
Tip: You can use a cotton bud to help remove any dust.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Remove the bin
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Check the electrical contacts on the bin
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Check the electrical contacts on the Main body
Clean the electrical contact from dust.
The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.
Tip: You can use a cotton bud to help remove any dust.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Remove the bin
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Check the electrical contacts on the bin
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Check the electrical contacts on the Main body
Clean the electrical contact from dust.
The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.
Tip: You can use a cotton bud to help remove any dust.
Clear the inlet
The flap can become jammed by a build up of dirt and debris.
Remove the bin
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Clear any debris from behind the inlet flap.
Reassemble and test the machine.
Please select the appropriate option
How to clean the bin and cyclone
Push the red button by the clear bin to open the bin base.
Press a second time to release the clear bin from the Main body of the machine.
Remove the bin carefully.
Clean the clear bin with a damp cloth only. Avoid contact with the electrical contacts located in the nozzle of the bin along with the back of the bin.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Clean the cyclone shroud
Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.
Do not immerse the whole cyclone unit in water or pour water into the cyclones.
Refit the bin
Ensure the clear bin is completely dry before replacing.
To replace the clear bin, push the clear bin up and in to the Main body of the appliance. It will click into place.
Close the clear bin base so it clicks into place and is secure.
Is there anything else we can help you with?
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Refit and test
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Is there anything else we can help you with?
Clear Hard floor tool
Check through both openings of the head for blockages and remove as necessary.
Reassemble and retest the machine.
Is there anything else we can help you with?
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Is there anything else we can help you with?
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Is there anything else we can help you with?
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Is there anything else we can help you with?
How to empty the bin
Ensure the machine is disconnected from the charger before emptying the bin. Be careful not to pull the 'ON' trigger.
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
To release the dirt, push the red button by the clear bin downwards to release dust directly into a dustbin.
Close the clear bin base so it clicks into place and is secure.
Is there anything else we can help you with?
The video may show a different model but the process remains the same.
Washing the filter
Remove the filter from the machine.
Prior to washing the filter, tap it on a hard surface to remove any debris inside.
Soak and massage the filter in cold water, repeating this process until the water is clear.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry for at least 24 hours.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Post-filter
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.