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Popular queries

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release turbine head

Part no. 963544-04

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

If you require this part please email us.

€73.80

Quick-release turbine head

Part no. 963544-04

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

If you require this part please email us.

€73.80

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Clear bin isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Clear bin

Part no. 967363-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

Clear bin

Part no. 967363-01

Replacement clear bin for your Dyson vacuum cleaner.

€23.37

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

€35.67

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

€35.67

Please call us to resolve this problem.

It looks like the Cyclone isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Cyclone

Part no. 967418-01

Replacement cyclone for your Dyson vacuum cleaner.

€73.80

Cyclone

Part no. 967418-01

Replacement cyclone for your Dyson vacuum cleaner.

€73.80

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Quick-release Stair tool is not working. You can solve this by ordering a new one below.

Quick-release Stair tool

Part no. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€4.30

Quick-release Stair tool

Part no. 967369-01

For vacuuming narrow or difficult-to-reach carpeted areas, such as stairs and corners.

€4.30

Please call us to resolve this problem.

It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release turbine head

Part no. 963544-04

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

If you require this part please email us.

€73.80

Quick-release turbine head

Part no. 963544-04

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

If you require this part please email us.

€73.80

You might need a replacement part.

It looks like the Quick-release extension tube is not working. You can solve this by ordering a new one below.

Quick-release extension tube

Part no. 967365-01

Combines with other Dyson tools to provide a longer reach.

€4.99

Quick-release extension tube

Part no. 967365-01

Combines with other Dyson tools to provide a longer reach.

€4.99

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Quick-release Combination tool is not working. You can solve this by ordering a new one below.

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€33.82

Quick-release Combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

€33.82

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Quick-release turbine head isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Quick-release turbine head

Part no. 963544-04

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

If you require this part please email us.

€73.80

Quick-release turbine head

Part no. 963544-04

Replacement Quick-release Turbine head for your Dyson vacuum cleaner.

If you require this part please email us.

€73.80

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Cinetic Big Ball Animal +™

Let's get your machine working

Let's get your machine working

Emptying the bin

Closing the bin

More help required

Not working

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Rattle noise

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Whistling - check hose

Checking the bin and cyclone

Pick up issue

Strong suction to the extension tube

Using dual mode

Check floor tool

Replacement part required

Check hose, handle and Wand

Check duct, bin and cyclone

Issue not resolved, please speak to our Customer Support Team

Turbine head checks

Replacement part required

Musclehead check

Check floor tool

Replacement part required

Using the Pneumatic floor tool

Checking the floor tool

Check hose, handle and Wand

Power or electrical issue

Issue not resolved, please speak to our Customer Support Team

No power

More than two hours

Issue not resolved, please speak to our Customer Support Team

Less than two hours

Checking for blockages

Switch fault

Issue not resolved, please speak to our Customer Support Team

Book a repair

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Musty or damp smell

Cleaning the cyclone

Visible issue

Cable won't rewind

Issue not resolved, please speak to our Customer Support Team

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Machine is hard to push

Check floor tool

Using dual mode

Adjust slider

Issue not resolved, please speak to our Customer Support Team

Turbine head checks

Musclehead check

Issue not resolved, please speak to our Customer Support Team

Spitting out dust

Check the floor tool

Check hose, Wand and tube

Check bin and cyclone

Replacement part required

Unable to slide bin up

Issue not resolved, please speak to our Customer Support Team

Dual mode won't adjust

Replacement part required

User guide

Issue resolved

Assembling your machine

Products

Dyson support

Account