Let's get your machine working

Popular queries

The filter needs replacing

My display is reading green but the fan is working at high speed

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969897-01

Remote control for your Dyson purifier. Curved and magnetised to store neatly on the machine.

€35.67

Remote control

Part no. 969897-01

Remote control for your Dyson purifier. Curved and magnetised to store neatly on the machine.

€35.67

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969897-01

Remote control for your Dyson purifier. Curved and magnetised to store neatly on the machine.

€35.67

Remote control

Part no. 969897-01

Remote control for your Dyson purifier. Curved and magnetised to store neatly on the machine.

€35.67

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson Pure Hot+Cool™ White/Silver

Let's get your machine working

Let's get your machine working

Popular queries

The filter needs replacing

My display is reading green but the fan is working at high speed

We need a little more information to help us solve your issue.

You might need a replacement part.

Remote control

You might need a replacement part.

Remote control

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

Further help

Products

Dyson support

Account

For business

About Dyson

Let's get your machine working

Let's get your machine working

Changing the carbon filters

Changing the carbon filter - step by step

More help required

Changing the glass HEPA filter

Changing the glass HEPA filter - step by step

Issue resolved

Cleaning the machine

Replacing the remote control battery

Replacing the remote control battery - step by step

There is a problem with my machine

Dyson Link app and connectivity

Troubleshooting

Already connected

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Some of my app features are not available

My machine is offline in the app

My machine won't automatically update

I can't control my machine using the app

I can control my machine using the remote

Not connected

I'm having trouble connecting my machine

The machine isn't completing the connection

The app is showing an error

Complete the set up

Query resolved

Issue not resolved, please speak to our Customer Support Team

I’m having trouble with this step

Connecting your machine

Add machine

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

Start connection

I'm having trouble with my Wi-Fi

Issue not resolved, please speak to our Customer Support Team

The app isn't finding my machine

I'm having trouble with this step

I didn't receive a login code email

I'm unable to find or install the Dyson Link app

I'm having trouble logging into the Dyson Link app

I'm not sure

Switching your machine's Wi-Fi connection

Using the Link app

How do I view my air quality info?

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Enabling/Disabling Continuous Monitoring

Checking the machine's filter life

Changing the machine location settings

Editing the machine's room name

How do I switch between my machines?

How do I switch my machine to a different Wi-Fi router or access point?

Performance

The airspeed won't change

Issue resolved

Test the remote control

Replacing the remote control battery

App airflow control

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Unable to use the App

The other buttons on the remote are working

Check your app

Machine is only hot on one side

My machine is not heating

Airflow is weak in hot mode

Airspeed not as powerful

Power or electrical issue

Machine run time

No power

Airflow but no oscillation

The remote control doesn't work

Check the Dyson Link app

No power to machine