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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

We need a little more information to help us solve your issue.

Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please call us to resolve this problem.

It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.

One of our Dyson experts can help you get the parts or assistance you need.

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

Remote control

Part no. 966538-01

Stores magnetically on top of your machine.

€33.82

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)

Let's get your machine working

Let's get your machine working

Please call us to resolve this problem.

Remote control

Please call us to resolve this problem.

Remote control

Please call us to resolve this problem.

Remote control

Please call us to resolve this problem.

Remote control

Please call us to resolve this problem.

Remote control

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

Please call us to resolve this problem.

Remote control

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

Please call us to resolve this problem.

Remote control

We need a little more information to help us solve your issue.

Further help

Products

Dyson support

Account

For business

About Dyson

Let's get your machine working

Let's get your machine working

Troubleshooting

Power or electrical issue

Remote control doesn't work

Issue resolved

Remote control doesn't work

Change the remote battery

Replacement part required

Intermittent power

Hard reset

Issue not resolved, please speak to our Customer Support Team

Check the machine

LED won't disappear

No power but the LED is on

Remote control doesn't work

Replace the battery

Test the remote

Replacement part required

Camera test

Willing to test LED

No LED

Replacement required

Replace the batteries

Replacement part required

No power but the LED is on

Machine will not turn on

Test the other buttons on the remote

Check the battery

Replacement part required

Hard reset

Machine will not turn on

Machine won't switch off

Replace the battery

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Whining or whistling noise

Humming noise

More help required

Cleaning your Dyson heater

Issue resolved

Replacing the remote control battery

Battery replacement - step by step

How to adjust the airflow

How to assemble your Dyson machine

Getting started

How to use the controls on the remote

How to find the serial number

How to use the sleep timer

User guide

Performance

Airspeed won't change

Airspeed won't change

Airflow not as powerful

Airspeed not as powerful

Check and clean machine - step-by-step

Focused flow or diffused flow mode not working

Performance

The fan oscillates but there is no airflow

Issue not resolved, speak to our Customer Support Team

My machine is not cooling

My machine is not heating

There's a problem with the oscillation

Issue not resolved, please speak to our Customer Support Team

Oscillating range

Issue not resolved, please speak to our Customer Support Team

Normal oscillation range

Issue not resolved, please speak to our Customer Support Team

My machine is not oscillating

Test the other buttons on the remote

Change the remote battery

Oscillation speed

Issue not resolved, please speak to our Customer Support Team

The oscillation won't turn off

The temperature from the fan does not increase

Airflow is weak in hot mode

Airflow not as powerful

The airflow mode will not change

Issue not resolved, speak to our Customer Support Team

Products

Dyson support

Account

For business

About Dyson