Let's get your machine working
Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)Let's get your machine working
Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)
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Troubleshooting
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Power or electrical issue
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Remote control doesn't work
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Issue resolved
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Remote control doesn't work
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Change the remote battery
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Replacement part required
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Intermittent power
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Hard reset
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Issue not resolved, please speak to our Customer Support Team
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Check the machine
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LED won't disappear
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No power but the LED is on
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Remote control doesn't work
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Replace the battery
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Test the remote
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Replacement part required
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Camera test
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Willing to test LED
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No LED
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Replacement required
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Replace the batteries
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Replacement part required
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No power but the LED is on
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Machine will not turn on
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Test the other buttons on the remote
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Check the battery
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Replacement part required
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Hard reset
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Machine will not turn on
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Machine won't switch off
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Replace the battery
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Humming noise
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More help required
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Cleaning your Dyson heater
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Issue resolved
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Replacing the remote control battery
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Battery replacement - step by step
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How to adjust the airflow
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How to assemble your Dyson machine
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Getting started
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How to use the controls on the remote
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How to find the serial number
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How to use the sleep timer
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User guide
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Performance
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Airspeed won't change
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Airspeed won't change
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Airflow not as powerful
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Airspeed not as powerful
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Check and clean machine - step-by-step
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Focused flow or diffused flow mode not working
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Performance
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The fan oscillates but there is no airflow
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Issue not resolved, speak to our Customer Support Team
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My machine is not cooling
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My machine is not heating
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There's a problem with the oscillation
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Issue not resolved, please speak to our Customer Support Team
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Oscillating range
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Issue not resolved, please speak to our Customer Support Team
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Normal oscillation range
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Issue not resolved, please speak to our Customer Support Team
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My machine is not oscillating
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Test the other buttons on the remote
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Change the remote battery
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Oscillation speed
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Issue not resolved, please speak to our Customer Support Team
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The oscillation won't turn off
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The temperature from the fan does not increase
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Airflow is weak in hot mode
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Airflow not as powerful
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The airflow mode will not change
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Issue not resolved, speak to our Customer Support Team
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Replace the battery
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Replacement remote required
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Replacement part required
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Issue not resolved, speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty smell
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Visible issue
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C code on display
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F code on display
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F2
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F3
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F4
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F5
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F6
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There is an H code on the display
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No power but the LED is on
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No LED
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Issue not resolved, speak to our Customer Support Team
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No power
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Part broken
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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There's a problem with the tilt mechanism
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please call us to resolve this problem.
It looks like the Remote control isn't working. We know how to fix it – we just can’t do it online.
One of our Dyson experts can help you get the parts or assistance you need.
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
Remote control
Part no. 966538-01
Stores magnetically on top of your machine.
€33.82
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 01-475-7109, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Please select the appropriate option
Please select the appropriate option
Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode
Press power button
Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.
Change the remote battery
Loosen the base and pull it away from the remote.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Power cycle
Before following the steps, press the power button with a firm touch for 1 second.
Hard reset
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.
Plug the machine back in and retest.
Check the machine
The heater is fitted with automatic cut-out switches that operate if the heater tips over or overheats. If the cut-out operates, unplug the heater and allow it to cool.
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.
Plug the machine back in and retest.
Change target temperature
The machine will do this if the previously entered temperature is below the current room temperature and above 32F/0°C.
Please change the target temperature to 32F/0°C and retry the machine.
Use the buttons on the machine, not the remote control. To use as a heater please select a temperature above the current room temperature.
If only the remote isn't working, please select the 'Remote control not working' from the drop down list.
Has changing the temperature setting resolved the issue?
Check remote is being used correctly
Please ensure that the remote is facing the correct way and has a clear line of sight to the base of the machine.
Replacing the remote control battery
Please follow steps in the video.
Test the remote
Squeeze on the remote control below the buttons and operate one of the functions.
Camera test
The remote LED is invisible to the human eye, only a digital camera can show this is working.
Using a digital phone or camera, aim the LED at the lens and see if a red light shines through it.
NB: This check will not work for iPhone 5s or 6.
Move obstructions
Please retry the remote with the machine again, ensuring no obstructions.
Replace the batteries
Please replace the battery in the remote and call back if the problem persists.
Please select the appropriate option
Replace the batteries
Replace the battery in the remote control and call back if the problem persists.
Replace the battery with type CR 20
Please select the appropriate option
Power cycle
Before following the steps, press the power button with a firm touch for 1 second.
Hard reset
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.
Plug the machine back in and retest.
Test a button on the machine
Press the power ON/OFF button on the front of the machine.
Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode
Check the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Hard reset
Unplug the machine and leave it for 10 seconds.
Plug the machine back in and retest.
No power
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Test the power button on the remote
Ensure correct button on remote is being pressed to turn the power On/Off.
Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode
Check the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Please select the appropriate option
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.
Machine is working normally
This is completely normal.
The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.
This is a characteristic of the product and cannot be resolved with an exchange or return to base repair.
There is no safety concern.
If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.
Please select the appropriate option
Please select the appropriate option
Do not use polish or detergent on any part of the machine.
Cleaning required
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Replacing the remote control battery
Please follow the steps in the video.
Is there anything else we can help you with?
How to replace the battery in the remote
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Airflow speed
To change the airflow speed press the airflow control button.
The digital display will show the new speed; after 3 seconds it will change back to the target temperature.
Diffused heating mode
Press the wide angle button to change from personal heating to whole room heating.
Carefully hold the base and the Main body. Tilt the amplifier forward or backward for the required airflow angle.
Heating and cool modes work in this mode.
Personal heating mode
Press the narrow angle button to change from a whole room airflow to a personal directed airflow.
Heating and Cooling modes work in this way.
Assembling the machine
Lower the Main body onto the base, aligning the arrows.
Turn the base clockwise until it clicks into place.
The remote magnetically attaches to the top of the loop amplifier.
Getting started
Please follow the steps in the video.
Using the remote control
Aim the remote at the base of the machine.
Remote buttons
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode
Serial number location
The serial number can be found on the base of the machine.
Using the sleep timer
To set the sleep timer, press and hold the timer button to select the desired time.
When time reaches zero, the appliance will go into standby mode.
To cancel, reduce the time until two dashes appear.
Please select the appropriate option
Test the airflow button on the remote
Ensure correct button on remote is being pressed to adjust the airflow.
Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode
Change the remote battery
Loosen the base and pull it away from the remote.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Paper test
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.
Check and clean machine
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the issue?"
Has this resolved the problem?
Check and clean machine
Loop amplifier - clean with a dry or damp cloth.
Shroud - clean with a dry cloth or soft brush.
Try the paper test again.
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
WARNING: Do not use polish or detergent on any part of the machine.
Run heater at highest temperature
The heating elements turn on one at a time and so this is to be expected when the machine first turns on.
Run the heater for 1 minute at the highest temperature setting.
Turn machine off
Please turn the machine off and back on again.
Enable Cooling mode
Unlike the AM04/AM05 the AM09 does not need to be set to 0°C to enable cooling mode.
Turn the machine on.
To turn the heater off and use cool air mode press the BLUE Thermostat Control button. The power button light on the main body will change from red to blue.
Change the airflow speed using the Airflow Speed Control.
NB: The fan speed setting is between 1-10.
Retry machine at 37°C/99°F
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode
The power button will turn red for Heating mode.
Each time heating mode is selected the machine conducts a short calibration cycle, during this the airflow will be automatically controlled, once the cycle is complete it will revert to the selected airflow speed.
Test oscillation
Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.
Oscillating range
The machine should oscillate within 70 degrees from one side to another.
Checking oscillation
The AM09 has a one touch smooth oscillation action.
When in oscillation mode the machine will temporarily stop oscillating when any of the control buttons are pressed.
If the oscillation doesn't work carry out the following checks:
Check the feet are attached correctly
Check the six feet on the base of the Main body are present and clean.
If the heater is placed on a low friction surface, e.g. highly polished or oily, the Main body may slide.
Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode
Change the remote battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Oscillation speed
The machine should take approximately 4 seconds to oscillate from one side to the other.
Test the oscillation button on the remote
Ensure correct button on remote is being pressed to adjust the oscillation.
Test the other buttons on the remote
1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode
Target temperature explanation
The temperature set on the machine is the target temperature of the room, not the temperature of the fan.
The temperature from the fan when in heating mode will not change.
The use of an extension cable is not recommended.
Reduced airflow
When using heating mode, the machine is working harder to both heat and circulate the air. Whilst doing so, the machine intelligently monitors the current drawn so it doesn't trip the domestic circuit.
The machine will prioritise heating the air, so you may find the airflow feels reduced in heating mode.
Paper test
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.
Check the other functions on the remote
ON/OFF.
Cool air mode
Airflow speed control
Temperature control
Sleep timer function
Oscillation On/Off.
Personal heating mode
Diffused heating mode
Replace the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Replacement remote required
This issue can be resolved by ordering a replacement remote control.
Please select the appropriate option
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Please select the appropriate option
Hard reset
Unplug the machine and leave it for 10 seconds.
Plug the machine back in and retest.
Reset machine
The display will show a fault code and the LED around the power button will flash red.
The oscillation, airflow, and timer controls will be locked out on the remote.
The power button on both the remote and main body will still work.
To reset the appliance, turn the power off (using either the power button on the remote or the Main body) wait 60 seconds and then turn the machine back on.
The fault code should have cleared.
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.
The error code should have cleared.
Reset machine
The display will show a fault code and the LED around the power button will flash red.
The oscillation, airflow, and timer controls will be locked out on the remote.
The power button on both the remote and main body will still work.
To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.
The fault code should have cleared.
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.
The error code should have cleared.
Reset machine
The display will show a fault code and the LED around the power button will flash red.
The oscillation, airflow, and timer controls will be locked out on the remote.
The power button on both the remote and main body will still work.
To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.
The fault code should have cleared.
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.
The error code should have cleared.
Reset machine
The display will show a fault code and the LED around the power button will flash red.
The oscillation, airflow, and timer controls will be locked out on the remote.
The power button on both the remote and main body will still work.
To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.
The fault code should have cleared.
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.
The error code should have cleared.
Reset machine
The display will show a fault code and the LED around the power button will flash red.
The oscillation, airflow, and timer controls will be locked out on the remote.
The power button on both the remote and main body will still work.
To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.
The fault code should have cleared.
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.
The error code should have cleared.
Hard reset
Unplug the machine and leave it for 10 seconds.
Plug the machine back in and retest.
Power cycle
Before following the steps, press the power button with a firm touch for 1 second.
Hard reset
If the power cycle does not work try a 'hard reset'.
Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.
Plug the machine back in and retest.